Usually you will receive an order confirmation within 10 minutes of placing your order. However sometimes due to high volumes, you may not receive your order confirmation instantly. The order confirmation will be sent out to you via email within the nearest 24 hours. We kindly ask you to wait 24 hours to receive your order confirmation if you have not yet received it before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.