Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the item was received.
In the case that we receive a return that we do not accept due to above, you will be charged for the handling and shipping cost associated with your return. The cost of an unaccepted return is the following: 180 SEK / 18 EUR / 180 NOK / 150 DKK / 45 AUD.
If your return is approved, a refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.
Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this!